Terms & Conditions
Sudz Laundry Service’s goal is to provide a quality laundry experience. Understanding that your clothing is expensive. We attempt to provide you with the quality service you expect. Occasionally in the laundry damage or lost items may occur despite our best efforts.
We take precautions with your garments to ensure they are cleaned properly. However, if there are items such as crayons, pens, lipsticks, or any other items that would melt or leave a stain during the washing process, we are not responsible for any stains or any damage incurred. Ultimately, it is the customer’s responsibility to inform us of any conditions, cleaning directions given by the manufacturer, and/or special instructions regarding cleaning and/or laundering. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-face fabrics, vinyl, polyurethane etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. The company’s liability with respect to any lost or damaged article during dry cleaning shall not exceed 10 times our charge for processing it.
In the unlikely event that your clothes arrive back damaged please email SudzLaundryServiceLLC@gmail.com, including a photo and detailed description of damages, and any other evidence. If you are reporting a missing item, unless a list accompanied your bundle our count must be accepted. You must send this email to us within 24 hours of receiving the damaged item or missing item. We follow the International Fabricare Fair Claims Guide for reimbursement.
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.